Shipping Information
We strive to provide a seamless shopping experience, ensuring that your order reaches you quickly and safely. Below you'll find all the details regarding our shipping process, delivery times, and more.
Order Processing
- Processing Time: All orders are processed within 1-2 business days. Once your order is processed, it will be handed over to our shipping partner, DHL, for delivery.
- Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Once your order has been dispatched, a second email will be sent with tracking information.
Delivery Time
- Estimated Delivery: Our standard delivery time is 2 to 9 business days, depending on your location. Delivery times may vary slightly due to factors beyond our control, such as customs clearance, public holidays, and local delivery services.
- Tracking: Once your order is shipped, you will receive a tracking number to monitor your package's journey. You can track your order directly through the DHL website or via the tracking link provided in your shipping confirmation email.
Shipping Costs
- Free Shipping: We offer free shipping on all orders worldwide, with no minimum purchase required.
- Shipping Carrier: All orders are shipped via DHL, ensuring a reliable and fast delivery service from Germany to your doorstep.
Customs and Import Duties
- International Orders: Depending on your location, customs fees or import duties may apply. These fees are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for more information.
- Customs Clearance: In some cases, customs procedures may delay the delivery of your order. We do our best to minimize any potential delays, but please be aware that we cannot control the time it takes for your order to clear customs.